Australian & Global Domain Names
Common questions you might have
On 2 August 2021, VentraIP Australia announced the acquisition of Net Virtue, a retail
Australian provider of web hosting, and domain names.
VentraIP Australia's parent company, Nexigen Digital, is Australia’s largest privately-owned group of online service providers, which includes brands such as , and . The company employs more than 85 staff members in its south-east Melbourne office to deliver industry-leading service to more than 200,000 customers.
For the time being everything will remain the same, and you will be billed as normal via your
Net Virtue account.
All Net Virtue customers will receive further correspondence from our team once services have been moved into their VIPControl account, at which point billing will be handled within VIPControl.
Until further notice, all Net Virtue domain names will continue to be managed within nvArea.
All domain names will eventually be automatically and seamlessly moved over into your
VIPControl account in the near future. As Net Virtue’s domain names are registered with our sister
company Synergy Wholesale, we’re able to seamlessly move all domain names
without the need to change domain registrar.
It’s important to note that these changes will not impact any services you have tied to your domain name (such as email or web hosting services) and these will continue to function as per normal.
If your domain does not appear in VIPControl and you’d like our team to assist you with a domain transfer, please do not hesitate to call us on
13 24 85 or submit an eTicket via VIPControl with the request.
View our domain names FAQ section for more information.
Until further notice, all Net Virtue hosting services will continue to be managed within your
Net Virtue account as usual. All active Net Virtue customers will eventually have a
VIPControl account created for them based on the details stored within the Net Virtue billing
You will receive further information at a later date from the VentraIP Australia team regarding the migration from Net Virtue to our own hardware. Once your migration is complete, all hosting services will be managed within your own VIPControl account.
If we need to conduct physical hosting migration of services before being moved into VIPControl, you will be notified by email with the details you need.
You can find some further information on VIPControl in our FAQ articles here.
All Net Virtue customers are encouraged to continue using the Net Virtue support system for
tickets, and the VentraIP Australia phone number for 24/7 phone support. You will be able to
access LiveChat support either through nvArea directly or by visiting the VentraIP website.
Once customers accounts are moved to VentraIP Australia, they will receive further
information to advise them to use VIPControl for eTicket support
You can find our national and state-based numbers for 24/7 phone support below:
National 13 24 85
Melbourne (03) 9013 8464
Sydney (02) 8205 7092
Canberra (02) 6130 0212
Brisbane (07) 3613 9751
Adelaide (08) 7201 2058
Perth (08) 6355 5278
Hobart (03) 6165 1250
Darwin (08) 8919 4444